Frequently Asked Questions

Everything you need to know about our whole-leaf herbal blends, brewing guides, dispatch, bulk corporate hampers, and returns.

Tea & Brewing

What makes The Garden Sip tea unique?

We blend whole-leaf herbal teas from Indian botanicals — butterfly pea flower, hibiscus, chamomile, lemongrass, mint, and ginger — packed in small batches in Chennai. No dust, no artificial flavouring, no paper tea bags, just visible whole flowers and leaves.

How should I brew loose-leaf herbal tea?

Use 1 to 1.5 teaspoons of loose blend per 200ml cup. Pour freshly boiled water (90°C–95°C) and let it steep for 5 to 7 minutes to allow whole botanicals to release their natural oils, flavours, and colours. Strain and enjoy warm or chilled.

How should I store my tea to keep it fresh?

Store in the airtight jar or tin provided, kept in a cool, dark, and dry pantry away from direct sunlight, moisture, and strong spices.

Products & Wellness

Are your teas caffeine-free?

Yes, our herbal blends are naturally 100% caffeine-free, making them ideal to drink throughout the day, after meals, or in the evening before sleep.

Which tea is best for better sleep and relaxation?

Our Serene Sleep and Blue Calm blends, crafted with whole chamomile, lavender, and butterfly pea flowers, are specifically blended for evening relaxation.

Which tea supports digestion after meals?

Spiced Harmony and Morning Bloom blends, infused with ginger, lemongrass, tulsi, and warming digestive spices, are ideal after meals.

Shipping & Delivery

Where do you ship, and what are dispatch timelines?

We ship pan-India from Chennai. Orders are processed and dispatched within 1–2 business days. Delivery typically takes 3–7 business days depending on your pin code.

How can I track my shipment?

As soon as your package is dispatched, tracking details and updates are sent via email and WhatsApp.

Corporate & Bulk Gifting

Do you offer corporate tea gift hampers?

Yes! We specialize in bespoke corporate and festival tea gift sets (minimum order of 25 sets). Custom box branding, logo sleeves, and personalized greeting cards are fully supported.

Do you provide return gifts for weddings and housewarmings?

Yes, we curate small-batch tea jars and boxes for weddings, housewarmings, baby showers, and festive gatherings with custom tags and pan-India shipping.

How do I enquire for bulk or custom orders?

You can reach us directly on WhatsApp at +91 95831 42831 or email customercare@thegardensip.in with your quantity and event date for a custom quote within 24 hours.

Returns & Refunds

What is your return and refund policy?

We provide a 7-day return policy for unopened items in their original packaging, or for items received damaged or incorrect. Please inspect upon arrival and notify customer care with photo evidence.

How long does a refund take?

Once approved, refunds are processed back to your original payment method in accordance with bank processing timelines.

Contact & Enquiries

How can I reach The Garden Sip customer support?

You can connect with us on WhatsApp at +91 95831 42831 (Monday to Saturday) or by email at customercare@thegardensip.in.

Still have questions?

We're here to help you select the ideal tea blend or answer order queries.