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Return Policy & Refund Policy

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1. Return Eligibility (7 Days)

We offer a **7-day return policy**, valid from the date you received the item. To be eligible for a return, your item must meet the following criteria:

The item must be unused and in the same condition that you received it.

Must be in its original packaging with all seals intact (mandatory for food items like tea).

Items bought during clearance or flash sales are generally **non-returnable**.

We do not accept returns for "change of mind" if the product has been opened.

**Damaged/Incorrect Items:** If you received a damaged or wrong product, please report it within **48 hours** of delivery.

2. The Return Process

  1. **Notification:** Send an email to support@yourstore.com with your **Order Number** and reason for return.
  2. **Approval:** Our team will review your request and send an email approval along with the return shipping instructions (usually within 2 business days).
  3. **Pickup/Shipment:** Depending on your location, we will arrange a reverse pickup or ask you to ship the item back to our warehouse.
  4. **Inspection:** Once received, the item will be inspected to ensure it meets the eligibility criteria.

3. Refunds and Timeline

Refunds are processed only after the returned item passes inspection.

  • **Payment Method:** Refunds will be credited back to the original method of payment (e.g., Credit Card, UPI, Net Banking).
  • **Processing Time:** Once approved, the refund is initiated immediately but may take **5-10 business days** to reflect in your bank or statement.
  • **Shipping Costs:** Original shipping costs are generally non-refundable, except in cases where the return is due to our error (damaged/wrong item).

Need immediate assistance with a return?

Contact Customer Support

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